This Privacy Policy governs the online information collection practices of Real Dialogue Ventures, Inc., its educational programs, and associated entities (“Real Dialogue™,” “we,” “our,” or “us”). It outlines the types of information we collect about you while you use www.realdialogue.com and any other websites, pages, applications, and digital services we operate (collectively, the “Site”), and explains how we use, share, and protect this information.
We understand the importance of your privacy and are committed to processing your data responsibly, transparently, and in accordance with applicable laws and industry best practices.
1. Purpose and Scope
This Privacy Policy applies primarily to information collected through the Site but may also apply to information you provide to us through live events, workshops, online programs, coaching groups, telephone or email communications, and social media platforms.
It covers all users of our Services, including:
- Visitors — individuals who browse the Site
- Members — individuals who purchase or participate in Real Dialogue™ programs, subscriptions, or courses
2. How We Collect Information
A. Information You Provide to Us Directly
Account Creation / Registration
When you sign up for programs, newsletters, webinars, coaching groups, or free materials, we collect:
- Name
- Email address
- Phone number (optional)
- Password (hashed)
- Any information you choose to submit via forms
Program Enrollment & Purchasing
If you purchase a Real Dialogue™ product, course, membership, or event, we collect:
- Name
- Email address
- Billing address
- Payment information (processed securely by Stripe — never stored by us)
- Additional information needed to personalize your experience
Communications & Support
When you contact us, we collect:
- Your contact information
- Your messages
- Attachments you submit
- Additional context for troubleshooting or support
Applications (Programs, Groups, Jobs, Partnerships)
We may collect:
- Name, email, phone, location
- Professional background
- Survey responses
- Application answers
- CV or portfolio links (if applicable)
B. Information We Collect Automatically
Through cookies, analytics tools, and server logs, we automatically collect:
- IP address
- Device information
- Operating system & browser
- Location (approximate)
- Usage data (page views, clicks, dwell time)
- Referrals (ads or links)
- Video interactions (via Mux)
- Email opens & clicks
- Form activity and site behavior
C. Information From Third Parties
We may receive information about you from:
- Instagram, Facebook, Google (ads, login, interactions)
- HubSpot CRM (lead forms, waitlists, pop-ups)
- Stripe (payment confirmations)
- Manychat (DM opt-ins via Instagram/Facebook)
- Referral partners / affiliates (purchase tracking)
3. Types of Information We Collect
Depending on your interactions, we may collect:
- Name
- Email address
- Phone number
- Mailing/billing address
- Payment details (masked — Stripe stores the full data)
- IP address and location
- Device & browser details
- User behavior & analytics
- Membership, purchase, and attendance history
- Survey & questionnaire responses
- Coaching/program preferences
- Testimonials (with explicit consent)
- Video/audio recordings for programs (only with explicit consent)
- Support communications
Sensitive personal information is never used for marketing unless you provide explicit written consent.
4. How We Use Your Information
A. Provide and Improve Our Services
- Deliver courses, programs, memberships, and coaching
- Personalize content and user experience
- Process payments
- Manage and update your account
- Communicate program updates and materials
- Improve the Site and program quality
B. Marketing & Communications
With your consent, we may:
- Send educational and promotional emails
- Retarget you on Meta or Google
- Notify you about new offerings or reminders
C. Internal Analytics
- Improve offerings
- Optimize performance
- Inform product development
D. Legal & Safety Purposes
- Meet legal obligations
- Respond to lawful requests
- Protect our rights and prevent fraud
5. AI Use & Personalization
Real Dialogue™ may use AI to enhance your experience, including:
- Personalized recommendations
- Automated support interactions
- CRM-based personalization
- Transcription/summarization (only if you consent)
You may opt out at any time by contacting support@realdialogue.com.
6. Who Within Our Organization Has Access
Access is granted only to team members who need the information to perform their role, including:
- Customer support
- Marketing & CRM
- Technical operations
- Finance & billing
- Program facilitators
- Executive leadership
All staff operate under strict “least necessary access” practices.
7. Who We Share Your Data With (and Why)
A. Service Providers (“Processors”)
Trusted partners who help us operate our services, including:
- Stripe (payments)
- HubSpot CRM
- Sanity CMS
- Vercel (hosting)
- Mux (video)
- Google Analytics
- Plausible Analytics
- Meta Ads (Facebook/Instagram)
- Manychat
They access data only as needed to perform contracted services.
B. Legal Authorities
If legally required, we may share information with authorities.
C. Business Transfers
If Real Dialogue™ undergoes acquisition, merger, or restructuring, your data may be transferred.
8. Data Retention
We retain information only as long as necessary for:
- Providing services
- Maintaining program records
- Customer support
- Legal and tax compliance
- Preventing fraud
- Respecting unsubscribe and opt-out requests
9. Cookies & Tracking Technologies
We use:
- Essential cookies
- Analytics cookies (Google, Plausible, HubSpot)
- Marketing cookies (Meta, Google Ads)
- Session cookies (checkout, forms)
You may disable cookies via your browser settings. A full Cookie Policy may be added separately.
10. Your Rights Under GDPR
If you are in the EU/EEA, you have the right to:
- Access your data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
To exercise rights, contact support@realdialogue.com.
11. Your Rights Under CCPA (California Residents)
You may:
- Request to know what personal information we collect
- Request deletion
- Request correction
- Opt out of data sharing for advertising
- Exercise rights without discrimination
To submit a request, contact support@realdialogue.com.
12. “Do Not Track” (CalOPPA)
The Site does not respond to Do Not Track signals. Third parties may track your browsing depending on your browser settings.
13. Children’s Privacy
We do not knowingly collect personal data from children under 13.
If you believe a child has submitted data, contact us immediately for removal.
14. Links to Other Websites
Our Site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before providing information.
15. Changes to This Privacy Policy
We may update this Policy periodically. Material changes will be communicated via email or Site announcement. Updates become effective upon posting.
16. Contact Us
For questions, requests, or privacy concerns: